Bill's Wood Creations, Payment and Returns information.

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Our motto is, "Satisfaction Guaranteed or Money Cheerfully Refunded." We will do everything within our power to ensure that you receive your order in good condition and in a timely manner. We hope you will be pleased with your hand crafted purchase.

Bill's Wood Creations accepts payment via:

Postal Money Orders or Cashier's Checks.
Personal checks (may delay shipping until the check has cleared)
Credit card payments over the phone 1-925-939-8052.

Print Order Form for mail-in orders.
Make checks payable to: Erlene Tarleton
Mail to: 3115 Del Oceano Drive, Lafayette CA 94549-2004

Ordering Directly by E-mail

For each item please enter:

Quantity (In most cases, this is 1)
Product Code
Description
Shipping Cost
Unit Price

Enter your mailing information:

Mail To Address
Ship To Address (if different)
Phone Number
E-mail Address
Delivery Preference - Parcel Post (8 - 10 Days) or Priority Mail (about 3 days)
Payment Preference - Cashiers Check, Money Order, or Personal Check

I will confirm your order with an e-mail with shipping charges, and order total.
Send your email to

Shipping and Handling

We accept U.S. sales only, shipping to the continental United States, Alaska, and Hawaii. The buyer pays the shipping and handling via U.S. Parcel Post including insurance. If you have ordered more than one item or have special shipping requirements or specific delivery requests, please contact us.

We are not responsible for lost or damaged shipments.

Description of Goods

All goods are described to the best of my knowledge and all are sold subject to availability. Customers must assume responsibility for the goods being suitable for purposes required. I accept no liability for losses, damage or injuries however caused by the use of such goods, nor losses due to the unavailability of goods. If goods are out of stock, I will contact customers for advice. All goods remain the property of Bill Tarleton until paid for in full.

Return of Goods

In the event of goods arriving damaged or unsuitable for use, please contact me at once by calling 925-939-8052. I will inform you on how you will be refunded.

If you are not completely satisfied with your purchase please contact me at once, and you may return it to me within 8 days of receipt, for a refund or exchange of equal value from what is currently available on the web site. I ask that your return be shipped back in the original packing materials and container provided, and that you ship your return via USPS (USA Mail). Returns must be insured for their full value. The cost of returning unwanted work is the responsibility of the customer. Any item which incurs damage as a result of a return, and is not insured, will not be refunded.

If you wish to make a return, you must call and speak with me directly at 925-939-8052.

After I receive the returned goods in perfect condition, the purchase price will be refunded to you by check.

Send your questions to:

Erlene Tarleton
Bill's Wood Creations

Payment Information

Ordering Directly by E-mail

Shipping and Handling

Description of Goods

Return of Goods